Shipping Policy

**FREE SHIPPING ON ORDERS OVER $35.00**

Note: Due to Covid19 our shipping time may extend to 2 weeks in some areas, we will try to get your product to you as soon as possible at all times. Please understand that many parties are involved in shipping a product but we are all working hard to get your package to you in a timely manner. Thanks for your understanding!

Overview

We take pride in making sure your order gets out quickly. We carefully check every item before shipping and we give extra care to our packaging to make sure every item arrives safely. Orders normally ship via UPS Ground, FedEx, or USPS within 3-5 days when in stock. Some items are drop-shipped from the manufacturer and can take a little longer. For your convenience, whenever we ship an order, we electronically mail a shipping confirmation notice including the tracking number from UPS, FedEx, USPS, or local delivery service.

 

Shipping Limitations

 

Free Shipping on orders over $35 is for ground service within the lower 48 states only. It does NOT apply to Hawaii, Alaska, PR, or Canada.

Free Shipping does apply to some items, including, but not limited to, heavier items or items requiring truck or tailgate delivery, or over-sized items.  This applies only to commercial loading dock deliveries.

atafire.com does NOT ship to International, PO or APO/FPO addresses for any reason, under any circumstance.

atafire.com does NOT accommodate a personal pickup of the merchandise.

atafire.com does NOT refund shipping costs for any reason, under any circumstance.

We only ship on Mondays through Fridays.  We do not ship on holidays or weekends.

Estimated shipping time means the number of business days.  This does not include weekends and holidays.

Expedited shipments are shipped on Monday through Friday and not on weekends or holidays.  Please note that, 3 days, and 5-day shipping refers to business days and does not include weekends and holidays.

Expedited shipments received after 2 PM or on the weekends will ship the next business day.

Liftgate freight shipments are never delivered inside a home or office. They are left at the curbside of brought to the driveway, porch, or garage as per the freight carriers terms.

Drop Ship Orders

Orders that are drop-shipped from the manufacturer are subject to the manufacturer's availability and shipping schedule.  Some items are special order or built-to-order and can take an average of 5-7 business days to ship. We make reasonable attempts to provide and display a shipping lead time on each product we sell.  If you have any questions about our shipping policy, or if you would like to know the availability or lead time on a specific drop ship product please feel free to contact us via our Contact Us Page.  If you would like a drop shipped item expedited, please place your order by phone to guarantee your order can be expedited.

Shipping to Canada and Puerto Rico

Canada & Puerto Rico shipments require an additional shipping charge and a telephone number for customs paperwork. You must include your telephone number.

atafire.com is NOT responsible for fees, taxes, tariffs, and/or brokerage fees associated with shipping products to Canada and Puerto Rico. UPS/FedEx charges a brokerage fee to handle the paperwork, collect the taxes from you (C.O.D.) and remit the taxes to your local government.

Shipments other than Ground (Express, Overnight, Second day, Select, etc.) must be placed by phone in order to guarantee your order can be shipped expedited.

Disclaimer

WE ALWAYS TRY TO GET EVERY ITEM OUT WITHIN 1-2 DAYS. BECAUSE OF INVENTORY CONDITIONS (SOME ITEMS ARE DROP SHIPPED FROM THE MANUFACTURER), SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR SHIPPING POLICY SHOULD NOT BE INTERPRETED AS A GUARANTEE OR PROMISE THAT WE WILL SHIP ON A SPECIFIC DAY. IF YOU HAVE A QUESTION ABOUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CALL US AT ********** FOR MORE INFORMATION.

Title and Risk of Loss

Title to items being purchased passes from us to you at the time of shipping. You agree to take on full liability for the safety and validity of the delivery address given to us at the time of purchase. atafire.com will not incur any forwarding costs on shipments. Wholesale Point will not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo or other acts or events outside of the reasonable control of atafire.com

Questions about the Shipping policy should be sent to us at sales@atafire.com.